The button on your remote may also have a picture of a gear on it, or it may have an icon with 2-3 horizontal lines. If you aren’t sure where the Menu button is, look for its user manual to find the button configuration. There may also be a Menu button on the front panel of your cable box if you don’t have your remote. If the image on your TV is frozen, you may not be able to access the menus.
Some cable boxes also have arrow buttons on them so you can navigate through the menus without your remote.
If you have multiple cable boxes in your home, they may not work while you’re restarting the main box.
If you’re still having problems with your cable box, you can try restarting it again or you can contact your cable provider’s customer support.
If you can’t find a Reset button on your cable box, then it may reset by holding down the Power button instead. Check the user manual if you have one to find out the proper way to reset the box.
If your cable box gets stuck while it’s loading or you don’t see an image on your TV after 10-15 minutes, contact your cable provider so they can help.
Grab the plug by its base rather than pulling on the cord since you could damage it.
Avoid plugging your cable box into an outlet that’s controlled by a lightswitch since it could cause connectivity issues or loss of power.
Contact your cable company if the cable box still doesn’t work.
