This method only works if you’ve previously synced your iPad to your computer with iTunes. If you’ve never synced with iTunes, you can reset using iCloud instead.
If you don’t remember your Apple ID or password, you can reset them using the iForgot website. If you are being asked to sign in with a previous owner’s Apple ID, you’ll need to either sign in with their login information or have them remove the iPad from their account at icloud. com/find in any web browser. You won’t be able to use the iPad until the previous owner has removed it.
This will not work if you were not signed into iCloud on your iPad, or your iPad is not connected to a wireless network. If this is the case for you, you’ll need to use Recovery Mode to restore the iPad.
If you’re asked to sign in for a previous owner’s Apple ID, you’ll need to either sign in with their login information or have them remove the device from their account at icloud. com/find. You will not be able to use the iPad until the previous owner has removed it from their Apple ID.
